Help & Support

Download the Pocket app from the App Store. Register with your mobile phone number to create a free account — it only takes a minute. Once registered, sign in with your phone number and password.

Tap "Forgot Password" on the sign-in screen to receive a password reset link via email. Check your spam folder if you don't see it within a few minutes.

All payments are processed securely through the Pocket app. You can add or update your payment method in your account settings. We accept all major credit and debit cards.

Every trip booked through Pocket Drives includes liability insurance. Some hosts may require proof of personal insurance or identity verification before your trip.

Cancellation policies vary by host. You can view the specific cancellation policy on each vehicle's listing page before booking. Most hosts offer free cancellation up to 24 hours before your trip.

Our support team is available 7 days a week. Use the chat widget on this page to reach us instantly, or email us at [email protected].